The Beginning of the Admin Journey
What is your Role as Admin?
Your role as a FowCRM administrator in your organization is to provide your employees with a trusted ecosystem in which they can improve themself. In this process, what CRM offers you can be defined as follows;
Help your employees learn and use CRM tools appropriately
You can customize the CRM platform according to your business needs
You can design automated processes to help sales representatives work faster and focus on important things
You can give your sales representatives multiple channels to stay connected and interact with their customers
You can analyze business metrics and make best use of data
*Note: Admin is the person who manages records shared by himself or other users within the organization.*
Getting Started Steps
Create Your Organization's Account
You can make settings such as language and time zone according to your own preferences in the personal settings area under the settings where you first log in to your FowCRM account. You can enter the general information of your institution by going to the company settings section after the personal settings area.
- Personal Settings
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First, customize your CRM account by changing the language and time zone.
- Company Settings
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Include your company details such as company name, country, time zone as well as company logo for all your business communications.
- Manage Users, Roles and Permissions
As you continue to create the CRM account, your next step is to add your teammates as users and determine their roles and permissions based on their distribution of duties. Creating roles allows you to give users the appropriate level of access based on their location.
You can add users according to the package you purchased and the number of allowed user licenses. Each user can log in to their own account with an e-mail address and password.
Personalize Your Account
Filters and Views
The area to be filtered is selected by clicking the "Filter" button on the list view pages. Filtering takes place according to the selected data.
You can save a filtering you have done in Lead, Contact, Account and Opportunity modules by saying 'Save View' and you can quickly access the relevant filtered screen when you come to the same page again.
Add and edit forms in FowCRM can be customized in desired fields. For example, if you want to add the "foundation date" field of the company, except for the fields that are ready by the system in the company addition form, you can add it from the settings section.
There are menus presented to the user on the module detail pages. The field or fields that are not intended to be used in this menu can be removed from the menu. This setting is made for company-wide.
The modules in FowCRM can be customized.
Automate Your Business Processes
Authorization allows you to automatically assign a record to a user.
It is a module that allows creating a personal or team-specific feeds over FowCRM. Thanks to these feeds, for example; A notification can be received when a lead, Contact or Account is added to the system, or a meeting activity can be created every time a team member adds an opportunity.
The activity module ensures that every contact made or to be made with customers or prospective customers is recorded.
Manage Your CRM Data
If you already have the data, records from your CRM account from external sources can be imported into FowCRM.
Data from individual CRM modules in your CRM account can be exported in CSV or Excel format.
You can quickly access the records in the module you want by using the advanced filter options on the listing screens.
Define Activity Type
By using the FowCRM activity module, you can create an activity type for the contact, account or opportunity you want (for example: meeting, meal or interview).
Defining Mail Address
In order to send e-mails from FowCRM, first of all, an e-mail address must be defined.
The sending e-mail address is defined in the Personal Accounts section under Personal Settings in the Settings menu. By pressing the "Add New Email Address" button, the e-mail address to be sent is written in the "E-mail Address" section of the window that opens.