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What is CRM?

What is CRM? What does it do?

CRM is a set of strategies, technologies and applications that are required to manage customer relationships correctly, strengthen commercial relationships and increase profitability as a result of all these.

Why you should use CRM?

To provide a complete customer experience, you need to perform a flawless Customer Relationship Management. At this point, CRM programs have a huge impact. Next generation CRM software significantly increases your sales capability by providing close follow-up of your pipelines, customers, leads, opportunities, offers, invoices and payments, in short, all aspects related to sales.

What is next generation CRM?

Next Generation Customer Relationship Management (CRM) means much more than a digital solution. CRM, which means a cloud-based, comprehensive support network to manage and analyze your customer relations in almost every issue related to your business line and to take customer relationship management one step further, eliminates the concept of time and space by offering end-to-end solutions.

What are the types of CRM solutions?

The most suitable CRM solution should be applied in accordance with variables such as the size of your business, your field of activity, your sales strategies and the sector your team works in. Analytical CRM, operational CRM and collaborative CRM are among the most preferred customer relations applications of recent years.

Should SMEs also use CRM?

A firm with less than 250 employees per year and a medium-volume financial balance sheet is classified as an SME. The vast majority of businesses operating in our country are considered within this scope. Representing small and medium-sized enterprises, SOHO has made a name for itself in different sectors, especially informatics, e-commerce and food. SOHO-style small businesses are a great choice to minimize the increasing costs and provide high productivity with a small number of personnel. CRM platforms bring along many benefits for your small business, from customer retention to increasing productivity.